General Manager - Hillhead Bookclub- Glasgow - Glasgow

Management - Operations
Ref: 2801 Date Posted: Tuesday 11 Feb 2020
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General Manager – Hillhead Book Club

Hillhead Bookclub is a unique, quirky, and fun venue in the vibrant west end of Glasgow.  A touch outside the norm, as well as awesome drinks and food you wish yer maw cooked - we like Ping Pong, Dugs, Bingo and Brunch – sometimes all at the same time!   

We are looking for a new General Manager to lead a team to deliver an excellent experience every day for every customer. If you have great organisational skills, a keen eye for detail and can demonstrate serious leadership skills – we want to hear from you.

Everyday’s a school day here at the Book Club. There might be a queue to manage, a birthday party, small groups, large groups, students, locals, ping pongers, amateur dJs and dog walkers – you will ensure your team make everyone feel welcome and well looked after.

The Role:

As General Manager, your role will include:

  • Run the business with the passion, as though it was your own business whilst engaging with central support functions, internal & external stakeholders and local suppliers.
  • Supporting sales growth
  • Controlling costs & driving profit
  • Ensuring consistently excellent customer service is delivered.
  • Managing service standards and staff development.

The Person:

The ideal candidate will have:

  • Experience in a similar role.
  • Great leadership skills and enjoy working as part of a team in a social environment.
  • The ability to communicate at all levels
  • A strong commercial awareness
  • Availability to work shifts, including evenings and weekends as per business needs.

The Reward:

In return, we offer a competitive salary and rewards structure, generous company benefits as well as industry leading training and career development opportunities

Benefits Include:

  • 30% off of food & cinema tickets in all of our venues across Scotland.
  • Continued development through our online learning portal and masterclasses in venues.
  • Access to courses including Diageo Business of Bars and Modern Apprenticeships.
  • TRONC electronic tips – Our staff keep 100% of tips earned in venues.

The Process:

If you think this job of General Manager at Hillhead Book Club is the role for you then apply now and a member of the team will be in touch.